Are you having problems with your internet?
95% of problems can be quickly fixed.
Follow the simple steps in Option 1 first to get your internet running again.
Option 1: Modem Reboot
Step 1: Disconnect Power
Pull out the power cord from the back of the modem.
Step 2: Wait 2 minutes
After 2 minutes plug the power back in.
Step 3: Modem Reconnect
Give the modem 5 minutes to reconnect to the internet and you should be ready to go.
Is your internet still not work?
Please try the factory reset in Option 2.
Option 2: Modem Factory Reset
Step 1: Press the Reset button
Using a pin, press the Reset button and hold for 30 seconds
Step 2: Remove Power
While still pressing the Reset button, remove the power cord and wait 30 seconds
Step 3: Reconnect Power
While still pressing the Reset button, plug in the power cord and wait 30 seconds.
Step 4: Release Reset button
Release the reset button and the modem is now reset to factory default. Give the modem 5 minutes to reconnect to the internet and you should be ready to go.
Are you still experiencing problems with your internet?
Call us at 416-645-0333
Technical Support Hours